Balsistem EOOD Company with registered and head office – the city of Sofia, 55 Todor Kableshkov Str, entrance A, 7th floor, with UIC 202114168, registered under the Bulgarian Law on VAT, contact address – Region Pazardzhik, Municipality Velingrad, the town of Velingrad, Nikola Vapcarov Street 97, telephone +359 899 97 22 77 and e-mail address: info@svetispas.com,   is the owner of Balneo Hotel Saint Spas.

In the capacity of personal data administrator, the company has implemented inner system for data storage and processing, which is in compliance with the requirements under Regulation (EU) 2016/679 from 27 April 2016.

Before using our services, please, read carefully the Policy for personal data protection of Balneo Hotel Saint Spas.

The provision of personal data upon registering in the hotel is on the basis of the Tourism law and is completely voluntarily.

It is important to inform you that:

The services provided from Balneo Hotel Saint Spas are intended for the use of adults above the age of 18. Balneo Hotel Saint Spas  does NOT provide reservations and other services to unaccompanied minors.

Balneo Hotel Saint Spas is engaged to keep the confidentiality for the information about your personal data. We would like to note that the information collected about you is aimed for internal use only.

We store the information, provided by you, in a secured software environment.

Balneo Hotel Saint Spas does not collect data for credit cards and other payment methods!

By making a reservation through the booking system at the website of Balneo Hotel Saint Spas https://svetispas.com/ , you agree to our Policy for personal data protection and expressly confirm that you accept it.

By filling in a request for an offer/reservation via the forms on our website or by sending a voluntary e-mail to us, we consider that you explicitly agree that Balneo Hotel Saint Spas – as an administrator will process the personal data, provided by you in accordance with the legislation for personal data protection.

Why do we collect your data?

When you use our website, our serves store data for the visited by you pages, offers and price offers, the date of the visitation, the IP address and other operational data, in order to provide safety at first place and protection against potential attacks. This information is anonymized at the highest level possible and it is not associated with a natural person.

All other personal data such as names, telephone, email, addresses etc. are stored only after receiving an explicit informed consent on behalf of the user of our services, meaning you.

The personal date is collected in a minimal volume, aiming to sell quality and competitive tourist service. In some cases, we use cookies. The cookies that we use do not contain personal data.

In some cases, your explicit consent for the processing of your personal data may not be necessary if another legal ground is present (such as a contract, regulation, ordinance or other law obligations).

What kind of personal data do we process and by whom?

  • Visitors of the website – ownership of Balneo Hotel Saint Spas

A visitor is every individual that has loaded the site of Balneo Hotel Saint Spas  in their web browser.

Categories of personal data, collected by Balneo Hotel Saint Spas, processing purpose and period of storage:

-Statistic: IP address, visited pages, units and offers reviewed, identifiers stored in cookies locally with the user, information about the browser/ the operational system.
-Personal: Personal data, collected after receiving explicit consent from the user such as name, last name, e-mail address, address, which the administrator uses to contact the user, and to personalize the offer provided upon request.
-Processing purpose: The statistical data is used for the normal functioning of the website, ownership of Balneo Hotel Saint Spas. The personal data is used to ensure the conditions, needed in order for a particular service to be provided.
-Storage period: The website cookies are with maximal validity equal to 1 year. The personal data provided after receiving the user’s consent are stored for 10 years, unless another legislation act suggests anything else.
-Legal grounds for processing: An agreement of the Cookie Policy and the Booking and Cancellation Policy. Informed consent.

  • Users filing a request or a reservation request

-Categories of data, being processed:Names, telephone, age of all the tourists travelling with the user.

-Aims of the processing: The creation of the most detailed and appropriate offer possible for a specific request, filed by the customer, aiming the sale of a tourist service. Marketing purposes.
-Period of storage: 10 years
-Legal grounds for processing: An informed consent. A legitimate interest.

  • Customers of Balneo Hotel Saint Spas, who are provided with a service in accordance with the Law on Tourism

-Categories of data, being processed: Names, e-mail, telephone, address, numbers of identity cards and passports, PINs, full data and declaration for the children traveling with you.
-Aims of the processing: Contracting an engagement for tourist packages and related tourist services, such as hotel accommodation. Inclusion in a programme for loyal customers.
-Period of storage: 10 years
-Legal grounds for processing: Contract performance; The Law on Tourism, The Law on Accounting, Agreement with the general conditions for traveling and other regulations. Informed consent. Legitimate interest.

Who else can receive your data?

Balneo Hotel Saint Spas under no circumstances will provide your personal data to third parties unless:
– There is an explicit consent from your side;
– There is a requirement for information provision from legitimate control authorities or officers, who in accordance with the acting legislation, have the right to request and collect such information and the trader is obligated to provide the information as per the law;
– The information is provided to third parties if necessary for the completion of a service base on contract between the customer and Balneo Hotel Saint Spas – hoteliers and restaurateurs, individuals providing services in certified tourist sights, tour operators and tourist agents, licensed insurance companies, licensed transportation companies, tour guides or other service providers, which are performed as a part from a tourist package or represent a separate service to be executed.  Balneo Hotel Saint Spas operates by contracting counteragents only within the European Union.

What are your rights?

Upon request, you have the right to receive information about the personal data collected about you. You have at a time the right to object to your data being collected and processed and you have the right to request for them to be corrected, erased (“the right to be forgotten”), restricted or blocked. For the purpose, send an e-mail to our person in charge of the personal data protection to info@svetispas.com

The act of excising those rights is a subject of some exceptions in order for the public interest to be defended (for example, the prevention or the disclosure of criminal acts) or our interests to be defended (for example, the protection of our legitimate privileges). If you exercise some of those rights we will verify your right to exercise those and will respond with no delay, no later than one month. In more complex cases or when receiving multiple request, the abovementioned period may be prolonged with two more months, which you will be informed of.

If you are not satisfied from your information being used or from our response in the process of exercising those rights, you have the right to file a complaint to your authority responsible for personal data protection.

Balneo Hotel Saint Spas is not to be held responsible for the personal data being processed by other sites, which our website has links to.

If you don’t want us to process your personal data in the ways described in the current document, you have every right to not provide us with those. The personal data provision is completely voluntary and aims to ensure the complete functioning of our websites and the provision of a quality service to the customers of Balneo Hotel Saint Spas. Your refusal to provide us with such personal date is considered a refusal to use the services, provided by our website and refusal to use the services, provided by Balneo Hotel Saint Spas.

The current policy for personal data protection is inseparable part and supplements the policy for the use of cookies and the Booking and Cancellation Policy.

All eventual future changes in the current policy for personal data protection will be published on the current pages.

By agreeing with our policy for personal data protection, you give your explicit consent for your personal data to be processed.



Svetispas.com uses cookies to improve your experience, analyze traffic to the site and make the website work properly.

Cookies are small text files that are stored on your device when you visit the website. They allow the site to remember your actions and preferences (such as selected language, currency, font size, etc.) for a certain period of time, so that you do not have to re-enter them every time you return to the site or switch from one page to another on the site. You can control cookies by choosing which cookies to include in each section of this window.

The website uses the following types of cookies according to their purpose:

  • Functional cookies

Functional cookies are categorized as mandatory cookies that are essential for the website to function properly and therefore functional cookies must always be enabled. These cookies ensure the basic functionality and security features of the website, anonymously. Functionality cookies remain in the browser even after the website is closed.

Also, these cookies support your actions on the site and thanks to them, you have access to all sections of the website. Cookies ensure that your booking made online through the site is safe and secure. These cookies can be used for distinguishing and remembering. For example, with these cookies we show you the information on our site in the language you selected during your previous visit to our website, and the prices in the currency you selected. The aim is to avoid having to re-select settings that you have already confirmed or rejected during a previous visit to the site or in the current session, thus ensuring maximum convenience when visiting the site.

Functionality cookies are also those to enable caching, because on each subsequent request to our site, the browser returns the information from the cookie and helps to load the website faster.

  • Analytical cookies

Analytical cookies are stored in your browser only with your consent. Therefore, you can decide whether to enable these cookies. Please note, however, that not enabling Analytical Cookies may affect your browsing experience on the website and may lead to disruptions in the functionality of the site.

In fact, analytical cookies are anonymous cookies and they do not give us any information about your personal data. Rather, through analytical cookies, we can understand how visitors to the website interact with it.

Analytical cookies collect statistical information about site traffic, including the number of visits, dwell time, popularity of individual pages, sequence of viewing, repeat visits, whether the site was visited via a mobile or desktop device and the time of exit from the site.

Thanks to all this statistical information, we can evaluate the effectiveness of our website and find out how easily our users work with the site. Based on this, we will be able to reach solutions to improve your user experience on the site. This can be done by improving the most important features based on aggregated online usage data, by identifying key types of behavior based on aggregated data, and by evaluating and improving the effectiveness of an advertising campaign.

  • Advertising cookies

Advertising cookies are another type of cookies that are stored in your browser only with your consent, so you can decide whether to enable them or not. But here again, you should keep in mind that if you choose not to include advertising cookies, this may affect your experience when browsing the website and may lead to disruptions in the functionality of the site.

Advertising cookies are used to evaluate and identify your online activities and interests. The purpose of advertising cookies is to show you personalized ads, that is, ads that are more relevant to your interests.

Advertising cookies are also used to determine the effectiveness of advertising campaigns, including to determine the number of clicks on advertisements on the website and to estimate the number of people who interacted with the site through the advertisements, that is, the number of people who have entered the site after clicking on an ad.

Information from advertising cookies is used to limit the frequency with which advertisements are displayed. Also, advertising cookies are used to ensure that you do not see the same advertisement too many times.

By selecting all cookies, the correct functioning of the website is guaranteed. Whereas, if you refuse the inclusion of some of the cookies, this may lead to disturbances in the functionality of the site and may affect your experience when browsing the website.

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